2nd Line Support Engineer
IT Support Analyst – Financial Services.
Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company’s IT infrastructure.
Key Responsibilities- Provide 2nd line remote and on-site support to employees across the organisation.
- Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently.
- Support IT infrastructure projects, system upgrades, and technology deployments.
- Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments.
- Collaborate with senior engineers and external vendors where required.
- Maintain accurate documentation and communicate clearly with internal stakeholders.
- Identify opportunities to improve IT processes and service delivery.
- 1-2+ years’ experience in IT support, ideally within a corporate or financial environment.
- Strong experience with Microsoft 365, Intune, and Azure AD.
- Solid understanding of Windows Server, Active Directory, and Group Policy.
- Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls.
- Excellent communication and customer service skills.
- Full UK driving licence and willingness to travel to company sites if required.
- Experience with ITSM, RMM, or PSA tools.
- Understanding of Cyber Essentials, ISO 27001, and IT security best practices.
- Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent.
- Technically strong and pragmatic, with a problem-solving mindset.
- Calm, methodical, and dependable under pressure.
- Confident communicating directly with employees at all levels.
- Proactive, organised, and able to manage workload independently.
- A team player with a positive attitude and genuine interest in technology.
- Competitive salary and benefits package.
- Opportunities for ongoing training and professional development.
- Clear career progression within a supportive IT team.
Apply Now
If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you.