Digital Health Operations Lead
My client is focused on transforming care for people living with severe mental illness through predictive and personalised digital solutions. By working collaboratively with patients, carers, clinicians, researchers, and system partners, they harness data and technology to improve outcomes and prevent mental health crises before they occur.
The RoleMy client is seeking a highly motivated and versatile Digital Health Operations Lead to play a key role in their growing organisation. This position sits at the intersection of operations, information governance, product development, and research.
You will lead on Information Governance (IG), support product and technical teams, and help coordinate implementation across live sites. This is a hands-on role ideal for someone who thrives in a fast-paced environment and is excited to contribute across multiple areas of a digital health business.
This is a unique opportunity to gain broad experience across digital mental health, compliance, and operations, with clear pathways for progression into leadership or specialist roles.
Key Responsibilities- Lead internal Information Governance (IG) activities and act as the main liaison with external partners
- Support product and technical teams in defining requirements and contributing to user research
- Coordinate research and project initiatives
- Track timelines, deliverables, and outcomes across projects
- Support cross-functional teams with documentation, reporting, and continuous process improvement
- Experience in operational management within a digital healthcare company
- Strong knowledge of Information Governance (IG) and data protection in health technologies
- Experience working with technologies used in NHS settings
- Experience supporting product and technical teams (e.g. product requirements, user research, technical documentation)
- Excellent organisational, communication, and problem-solving skills
- Ability to engage effectively with diverse stakeholders, including individuals with lived experience, clinicians, NHS leaders, and technical teams
- Comfortable working in a multi-functional, dynamic role
- Experience in digital mental health or healthcare technology
- Familiarity with ISO13485 Quality Management Systems
- Experience with NHS DSP Toolkit, Cyber Essentials, and DTAC
- Knowledge of research methodologies and evidence-based digital health interventions
- Competitive salary of £45,000
- Flexible hybrid working (office time negotiable)
- 25 days annual leave plus UK bank holidays
- Your birthday off as an additional holiday
- 2 dedicated mental health days per year