Estate Operations Manager

Our confidential client is seeking an experienced and highly organised Estate Operations Manager to oversee the seamless running of a distinguished private household and estate in West Sussex. This senior position requires an accomplished professional who can manage day-to-day operations, lead a multi-disciplinary team, and ensure the highest standards of service, presentation, and discretion across all aspects of the property. The successful candidate will work closely with the principals to deliver a smooth, efficient, and harmonious household environment.

Estate & Household Management

• Oversee and coordinate all household and estate staff, including housekeepers, chefs, maintenance, and gardening teams.
• Plan, schedule, and supervise maintenance, repairs, and improvement projects for the residence and grounds.
• Manage relationships with contractors, suppliers, and external service providers.
• Oversee household purchasing, stock control, and inventory management.
• Maintain exceptional standards of cleanliness, presentation, and comfort throughout the property.
• Coordinate household schedules, events, and family or guest functions.
• Provide personal assistance to the principals as required, including travel and logistics.
• Maintain and update the House Manual and operating procedures.

Financial & Administrative Oversight

• Manage household budgets, expenditure, and reporting.
• Support accounting and payroll processes, including invoice management and timesheets.
• Ensure accurate record-keeping and compliance documentation.

Staff Leadership & HR Coordination

• Lead, motivate, and support a professional household team.
• Oversee recruitment, onboarding, and compliance (DBS, right-to-work, contracts).
• Liaise with HR consultants on health and safety, policies, and employee welfare.
• Coordinate staff training, performance reviews, and development.
• Manage staff rotas, holidays, and uniform standards.

Health, Safety & Compliance

• Ensure full compliance with health, safety, hygiene, and food safety regulations.
• Conduct and maintain risk assessments and emergency procedures.
• Ensure contractors meet safety and documentation standards.
• Promote a safe and hygienic working environment.

Occasional & Additional Duties

• Assist with and oversee special events and functions as required.
• Attend regular staff meetings and training.
• Undertake any additional tasks reasonably requested by the client.

• Minimum of 5 years’ management experience in a private estate, luxury residence, or five-star hospitality environment.
• Strong leadership, communication, and organisational skills.
• Proven experience managing budgets, procurement, and maintenance operations.
• Excellent knowledge of property management systems and service standards.
• Proficient in Microsoft Office; familiarity with smart home systems (Crestron, Lutron, KNX) desirable.
• Demonstrated discretion, professionalism, and integrity.
• Full, clean driver’s licence required.