ICT Service Desk Manager

ICT Service Desk Manager - Nottingham

My client is seeking a skilled and proactive ICT Service Desk Manager to lead the delivery of high-quality IT support services across a wide network of sites, including libraries, learning centres, archives, and cultural venues.

This role is ideal for an experienced IT professional with strong leadership abilities and a commitment to excellent customer service, looking to make a real difference in a dynamic and diverse environment.

What you’ll be doing:

• Leading and developing a responsive, efficient ICT Service Desk team
• Managing the resolution of incidents, service requests, and major technical issues
• Coordinating with third-party vendors and monitoring service level agreements
• Overseeing IT asset management and ensuring data protection and security compliance
• Supporting over 700 users across more than 100 sites
• Identifying service improvements and promoting end-user satisfaction

What we’re looking for:

• Proven experience in IT support management
• Strong understanding of ITIL and service management best practices
• Technical knowledge of Microsoft infrastructure, networking, and remote support tools
• Excellent communication and interpersonal skills
• Ability to lead, coach, and develop teams effectively

Desirable skills and qualifications:

• Industry certifications or working towards one
• Experience delivering IT projects and managing change
• Familiarity with GDPR, Cyber Essentials, ISO27001, and other compliance standards

Why this role?

• Make a meaningful impact across education, culture, and community services
• Join a supportive and innovative team
• Enjoy variety and autonomy in a multi-site environment
• Contribute to service improvement and user engagement initiatives

If you are looking for a rewarding ICT leadership role in a people-first organisation, we’d love to hear from you.

Interested? Please Click Apply Now! ICT Service Desk Manager - Nottingham