IT Support Analyst
IT Support Analyst - Lancashire
We’re looking for a proactive IT Support Analyst to provide high‑quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.
Key Responsibilities- Deliver 1st/2nd line support via phone, email, and in person
- Manage and resolve support tickets, escalating when needed
- Install, configure, and maintain laptops, desktops, Macs, and software
- Troubleshoot hardware, software, and mobile device issues
- Maintain IT asset records and equipment storage
- Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
- Assist with IT projects, system upgrades, and office moves
- Experience in IT support or service desk roles
- Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
- Good understanding of PC hardware and basic networking
- Experience with ticketing systems (desirable)
- Relevant certifications (CompTIA, MCP) are a bonus
- Excellent communication and customer service
- Proactive, hands-on approach
- Strong multitasking and prioritisation abilities
- Willingness to learn and develop
- Life insurance
- Cashback healthcare plan
- Retail and high street discounts
- Additional enhanced benefits with service
If you’re passionate about delivering great IT support and want to join a growing team, we’d love to hear from you. We welcome applicants from all backgrounds.
Interested? Please Click Apply Now!