IT Technical Services Manager

Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required.

You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams.

• Define technical strategy aligned with the global IT vision.
• Manage ITIL-based service function for a global user base.
• Implement ITIL processes and manage SLAs and KPIs.
• Lead and mentored a team and provided technical guidance.

• Expertise in server administration, virtualization, and cloud technologies.
• Proficiency in complex networking, Cisco, and Fortinet deployments.
• In-depth knowledge of Microsoft 365, including Intune and Autopilot.
• Experience in end-user computing support and cybersecurity best practices.
• Proven leadership skills and effective team management.
• Monitor system performance, optimize, and ensure SLA adherence.
• Respond to escalated issues promptly and implement service improvements.
• Stay updated with emerging technologies.
• Cisco CCNP or CCNA certification.
• Fortinet Certified.
• Microsoft Azure certifications.
• ITIL 4 certification, 2+ years managing ITIL-based service functions.
• Familiarity with ISO 27001 and Cyber Essentials standards.
• Excellent leadership and communication skills.

• Hybrid working
• Flexible working
• 25 days + Birthday off
• Life Assurance
• Learning and development opportunities