Microsoft 365 Support Engineer

We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on onboarding new clients, migrating existing users to products such as CMap Mail, and providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.

The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.

• Support initial setup of client environments, including user accounts and SharePoint configurations.
• Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).
• Liaise between clients and development teams to escalate and resolve technical matters.
• Provide best practice advice on Microsoft 365 tenancy setup.
• Assist with data imports into SharePoint and resolve migration issues.
• Execute PowerShell scripts for automation and bulk changes.

• Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
• Collaborate with support teams to resolve complex technical issues.
• Automate repetitive tasks to improve team efficiency.

• Maintain and update internal knowledge bases and troubleshooting guides.
• Document client tenancy configurations and technical implementation notes

• Strong client service mindset with excellent attention to detail.
• Comfortable working independently and in collaborative teams.
• Able to prioritise and perform under pressure in fast-paced environments.
• Strong communicator – both written and verbal – with confidence in client meetings.
• Analytical mindset with excellent troubleshooting capabilities.

• Microsoft SharePoint – Advanced understanding of configuration and permissions.
• Microsoft Entra ID – Experience with access and identity management.
• PowerShell – Proficient in scripting and automation tasks.

• Microsoft Exchange Online
• Microsoft Purview
• Microsoft Teams
• Microsoft Copilot

• 25 days annual leave + public holidays + your birthday off
• Professional development opportunities
• Private medical and dental insurance
• Life assurance
• Central Manchester office (3 days office-based)