1st Line IT Support
1st Line IT Support Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation.
Key Responsibilities Respond to support requests via phone and email, logging and tracking incidents in the IT service system.
Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed.
Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365).
Assist with system installations, configurations, and onsite support where required.
Help with user acceptance testing, troubleshooting, and process improvements.
Maintain accurate records of IT assets, software licences, and documentation.
Support training materials, system rollouts, integrations, and onboarding of new business units. xkybehq
Skills & Experience Previous experience in IT or service desk support (1+ years)
Strong customer service skills with a user-focused approach
Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred
Good understanding of PC, network environments, and common business applications
Strong problem-solving and analytical skills
Excellent communication skills, both written and verbal
Whats on Offer Profit sharing opportunities
On-site parking
Supportive team environment with development opportunities
Interested? Please Click Apply Now!1st Line IT Support
This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation.
Key Responsibilities Respond to support requests via phone and email, logging and tracking incidents in the IT service system.
Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed.
Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365).
Assist with system installations, configurations, and onsite support where required.
Help with user acceptance testing, troubleshooting, and process improvements.
Maintain accurate records of IT assets, software licences, and documentation.
Support training materials, system rollouts, integrations, and onboarding of new business units. xkybehq
Skills & Experience Previous experience in IT or service desk support (1+ years)
Strong customer service skills with a user-focused approach
Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred
Good understanding of PC, network environments, and common business applications
Strong problem-solving and analytical skills
Excellent communication skills, both written and verbal
Whats on Offer Profit sharing opportunities
On-site parking
Supportive team environment with development opportunities
Interested? Please Click Apply Now!1st Line IT Support