Application and Systems Support Engineer - Microsoft 365

Application & Systems Support Engineer

The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.

Key Responsibilities

1. Customer Onboarding & Implementation

• Support initial setup of client environments, including user accounts and site configurations.
• Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
• Act as liaison between clients and development teams to escalate and resolve issues.
• Advise on Microsoft 365 tenancy best practices.
• Assist with data import into SharePoint, resolving any issues that arise.
• Execute PowerShell scripts for bulk changes across customer environments.

2. Technical Support & Automation

• Serve as an internal escalation point for 1st Line Support queries.
• Collaborate with the Support team on resolving complex Microsoft 365-related issues.
• Automate routine or repetitive tasks to improve operational efficiency.

3. Documentation & Knowledge Management

• Maintain internal knowledge bases and troubleshooting documentation.
• Ensure accurate recording of client tenancy configurations and technical notes.

Key Requirements

• Strong client service orientation and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Proven ability to perform under pressure in a fast-paced environment.
• Self-starter with a proactive, hands-on approach to tasks.
• Experience managing multiple concurrent projects to tight deadlines.
• Excellent written and verbal communication skills.
• Confident in leading meetings and presenting solutions to clients.
• Solid analytical and troubleshooting skills.

Essential Experience

• Microsoft SharePoint – Advanced understanding of site configurations and permission management.
• Microsoft Entra ID – Experience with identity and access management and tenant setup.
• PowerShell – Proficient in scripting and task automation.

Desirable Knowledge

• Microsoft Exchange Online
• Microsoft Purview
• Microsoft Teams
• Microsoft Copilot

Benefits

• 25 days annual leave public holidays your birthday off
• Professional development opportunities
• Private medical insurance
• Dental insurance
• Life assurance
• 3 days office based - Manchester City Centre Office

Interested? Please Click Apply Now!

Application & Systems Support Engineer