Senior IT Support Engineer

Senior IT Support Engineer – Manchester City Centre – £40–50K

Our client is a well-established organisation with a long history of providing valuable products and services to its customers. They are now looking for an experienced Senior IT Support Engineer to join their central office team in Manchester City Centre. This is a fantastic opportunity for a motivated IT professional to take on a role with both hands-on technical responsibilities and the chance to contribute to strategic IT initiatives.

Key Responsibilities

• Provide senior-level IT support across HQ and over 100 remote branches across the UK.
• Take ownership of complex technical issues and ensure timely resolution.
• Work closely with business stakeholders to deliver effective technical solutions aligned with wider objectives.
• Contribute to shaping the organisation’s infrastructure and technology roadmap.
• Mentor and support junior IT team members in their professional development.
• Collaborate with external suppliers, outsourced development teams, and managed service providers.
• Maintain and upgrade the IT estate to ensure systems remain secure, reliable, and up to date.
• Support IT projects from planning through to delivery, ensuring regular updates to stakeholders.
• Assist with IT budget monitoring and identify opportunities for cost optimisation.
• Proactively identify and mitigate IT-related risks across the organisation.

Technical Skills Required

• 3–5 years’ experience in a senior IT support role.
• Strong knowledge of VMware ESXi.
• Experience working with external suppliers (MSPs, outsourced developers, data centres).
• Proficiency with Microsoft technologies: Exchange, Active Directory, and Office Suite.
• Firewall configuration and maintenance skills.

Beneficial Knowledge

• Microsoft development technologies (C#, .NET).
• SQL Server, including T-SQL.
• Cortex XDR antivirus.
• Omnissa Horizon.
• Veeam Data Backup.
• VLANs, DNS, and networking.
• IIS and related web technologies.

Ideal Candidate

• A confident communicator able to explain technical concepts clearly to non-technical colleagues.
• Strong problem-solving skills with the ability to take ownership of challenges.
• A natural mentor who enjoys supporting the growth of junior colleagues.
• Proactive and enthusiastic about introducing innovative technologies to improve business performance.

The Benefits

• Competitive salary package.
• Office-based role with flexibility for remote working.
• Opportunity to make a significant impact within a stable and forward-looking organisation.

Interested? Please click Apply Now!

Senior IT Support Engineer – Manchester City Centre – £40–50K