Senior Product Owner

Greetings! Adroit People is currently hiring

Role: – Senior Product Owner

Duration: Contract

Location: Newbury, UK

Onsite 5 days/week

Job Spec

3.1 Technical Expertise

The PO must demonstrate deep understanding of:

• ServiceNow CSM, including:
• Business Services
• Technical Services
• CMDB modelling
• Entitlement frameworks
• SLA/Contract behaviours
• Scripted REST APIs
• TMF APIs, specifically:
• TMF-632 (Customer)
• TMF-637 (Product Inventory)
• TMF-638 (Service Inventory – future scope)
• G-DxL canonical integration layer, async message handling, and queue sequencing.
• Portal ecosystems:
• COVE
• Legacy Liferay portals
• New portal direction (OPF / COVE2.0)
• Product lifecycle management and its impact on:
• Ticket behaviour
• SLA clocks
• Portal permissions
• AGF routing

3.2 Product Leadership

• Proven experience delivering multi-market enablement products.
• Ability to define and lead incremental releases across multiple impacted platforms.
• Strong competency in driving consensus across Group, RO, COVE, DXL and DevOps.

3.3 Analytical & Decision-Making Capability

• Ability to interpret complex payloads, data models, state machines, and architecture diagrams.
• Ability to challenge markets on data quality, product modelling, and compliance.

3.4 Communication & Stakeholder Engagement

• Translate highly technical design decisions into stakeholder-ready communications.
• Facilitate design authority sessions across Group, Market, DXL, ServiceNow, Security, and Portal teams.

4. Key Deliverables

• Product roadmap for SN4B Product Inventory Onboarding
• L3/L4 functional specifications and acceptance criteria
• Updated solution intent, RAID, decision logs
• Market onboarding artefacts (Romania + future markets)
• SPDA documentation & sign-off
• Backlog refinement packs (for SNOW, DXL, Portal teams)
• Test-readiness and regression governance documentation
• Post-MVP rollout plan including scaling strategy

5. Success Measures

• Zero-defect integration for TMF-637 create/update and GET operations
• Full alignment across Group DX, DXL, SNOW, and Portal stakeholders
• Accurate lifecycle behaviour enforced across all product instances
• Add-on modelling working end-to-end (BS, TS, relationships, portal visibility)
• No regression to DigiCom or existing SN4B customer journeys
• Successful market cutover for Romania with fully automated onboarding
• Reduced manual onboarding effort and improved incident/service request routing accuracy