Remote Customer Success Manager - French Speaker
Join us in shaping the future of paid search intelligence. The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.
Trusted by global brands like Citibank, L'Oréal, and Volvo, and backed by Updata Partners, we've been redefining search intelligence since 2012.
Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards.
If you've been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer.
Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
US 2025 Search Awards for Best AI Search Software Innovation
Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
Flexible Work: Work how and where you do your best, with full autonomy over your day.
Career Growth: Bespoke training and career development via "Sherpa plans" to guide your growth.
Private Medical Insurance: Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to 'healthier living' services such as 'HeadSpace'.
Up to 6 months fully paid maternity leave, and 2 months paternity leave.
Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
Home Office Stipend: $200 for your ideal remote setup.
Reporting to: Senior Manager, Customer Success
Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
Start Date: ASAP
About the Customer Success team...
In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.
As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform - driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book.
You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through - guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership.
By 60 days - Start building relationships. By 90 days - Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management.
By 18 months - You'll have a proven track record as an Adthena CSM, with a clear path ahead - whether that's growing as an individual contributor or stepping into management. xehkeey
Native French speaker with strong written and spoken English
~2+ years experience in a client-facing Customer Success, Account Management, or Client Services role
~ Strong stakeholder management skills, comfortable engaging up to C-level
~ A solid understanding of the digital marketing landscape, including paid search
~ Strong analytical skills - confident working with data and translating it into actionable insights
~ Deliver Remarkable Quality: Simon Koehli Director, Customer Success - EMEA
Stephanie Richardson Senior Manager, Customer Success - EMEA
Remote working/work at home options are available for this role.
Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.
Trusted by global brands like Citibank, L'Oréal, and Volvo, and backed by Updata Partners, we've been redefining search intelligence since 2012.
Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards.
If you've been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer.
Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
US 2025 Search Awards for Best AI Search Software Innovation
Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
Flexible Work: Work how and where you do your best, with full autonomy over your day.
Career Growth: Bespoke training and career development via "Sherpa plans" to guide your growth.
Private Medical Insurance: Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to 'healthier living' services such as 'HeadSpace'.
Up to 6 months fully paid maternity leave, and 2 months paternity leave.
Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
Home Office Stipend: $200 for your ideal remote setup.
Reporting to: Senior Manager, Customer Success
Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
Start Date: ASAP
About the Customer Success team...
In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.
As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform - driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book.
You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through - guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership.
By 60 days - Start building relationships. By 90 days - Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management.
By 18 months - You'll have a proven track record as an Adthena CSM, with a clear path ahead - whether that's growing as an individual contributor or stepping into management. xehkeey
Native French speaker with strong written and spoken English
~2+ years experience in a client-facing Customer Success, Account Management, or Client Services role
~ Strong stakeholder management skills, comfortable engaging up to C-level
~ A solid understanding of the digital marketing landscape, including paid search
~ Strong analytical skills - confident working with data and translating it into actionable insights
~ Deliver Remarkable Quality: Simon Koehli Director, Customer Success - EMEA
Stephanie Richardson Senior Manager, Customer Success - EMEA
Remote working/work at home options are available for this role.