Project Manager

Senior Project Manager (Telephony Modernisation)

Luton

6-Month Contract

Paying up to £87p/h (Inside IR35)

About the Role: Seeking a Senior Project Manager to lead the Telephony Modernisation project that supports the transformation of the digital employee experience (DEX). This role drives strategy, delivery, and continuous improvement of our Telephony Services to enhance collaboration, productivity, safety and security across the organisation.

Key Responsibilities

• Establish governance structures, project controls, and reporting mechanisms that align to Digital Solutions processes.
• Manage project risks, issues, dependencies, and change impacts.
• Build strong relationships with senior stakeholders across Digital Solutions, Business, Operations, and Corporate Communications.
• Ensure that projects go through ORR (Operational Readiness Review) and Service Transition processes and are accepted into live services.
• Develop and deliver change management and communication plans working in partnership with our adoption and communications team.
• Help to deliver DEX roadmaps aligned with business strategy
• Champion user-centric design principles and continuous improvement.
• Lead training, adoption campaigns, and feedback loops.

Required Experience

• Proven Experience in project/program management, including large-scale, multi-site digital transformation initiatives.
• Experience deploying Cloud based, Voice Over IP Telephony solutions
• PMP, PRINCE2, or Agile certification.
• Proven experience delivering digital workplace or employee experience projects and programs.
• Demonstrated success managing stakeholders at senior leadership level.
• Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies.
• Experience with collaboration platforms (e.g. Microsoft 365, ServiceNow.)