Service Designer

Service Designer – Bristol

Location: Bristol

Contract: 6 months

Rate: Up to circa £65 per hour, Inside IR35

Service Designer Opportunity

We are currently recruiting for an experienced Service Designer to join a high-profile programme within the aerospace and defence sector.

This is an excellent opportunity for a Service Designer with strong DDaT experience to work across complex, multidisciplinary environments, shaping end-to-end services and helping organisations align user needs, business objectives and technology constraints.

Key Responsibilities

As a Service Designer, you will:

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Develop service maps, user journeys, service blueprints and end-to-end service models.
• Collaborate with multidisciplinary teams across engineering, product, technology and policy.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design activities to meet agreed time, quality and business expectations.
• Facilitate workshops, co-design sessions and decision-making forums.
• Support the development of service design practice and mentor junior team members.
• Use evidence, research and insight to help shape decisions and prioritisation.

Essential Skills & Experience

We are looking for candidates with:

• Proven experience delivering end-to-end service design across the DDaT lifecycle.
• Strong experience creating service design artefacts at multiple levels, from user journeys and blueprints through to wider service ecosystems.
• Excellent evidence-based design skills, including insight synthesis, problem framing and prioritisation.
• The ability to influence and engage stakeholders across engineering, product and policy.
• Experience coordinating service design delivery across multiple phases, teams and stakeholders.
• Strong communication skills, with the ability to simplify and communicate complex problems clearly.
• Experience working within multidisciplinary and agile delivery environments.

Desirable Experience

The following would be advantageous:

• Exposure to operational service management, including ITIL, SLAs and support models.
• Experience within defence, aerospace, government or other highly regulated environments.
• Understanding of adjacent disciplines such as User Research, Business Analysis, Product Management and Interaction Design.
• Experience working within Agile or SAFe delivery environments.
• Professional training or accreditation in Service Design or Human-Centred Design.
• Experience contributing to communities of practice or developing internal service design capability.

Security Clearance

Due to the nature of the work, candidates will be required to hold a high level of UK Security Clearance