Care Coordinator - Long Term Conditions

Job summary

We are recruiting for two positions:

  • Position 1 - Monday to Friday, 8:00am to 4:00pm, 37.5 hours per week.
  • Position 2 - Monday to Wednesday, 7:45am to 3:00pm and Thursday 7:45am to 4:00pm, 28 hours per week.
As part of the LTC team this role will focus on long term conditions such as Diabetes, Respiratory, Cardiovascular Disease etc. The role will consist of providing coordination and navigation for patients, and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals whilst ensuring adherence to patient confidentiality and data protection.

Main duties of the job

This role will be based at Shipley Medical Practice, however you would be expected to work at different locations within Affinity Care.

About us

We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.

We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.

Benefits include:

  • 5 weeks annual leave (pro rata for part time hours)
  • Birthday Holiday (pro rata for part time hours)
  • Well-being day (pro rata for part time hours)
  • NHS pension
  • Simply Health

Job description

Job responsibilities

Supporting the Quality Outcomes Framework (QOF) to achieve and support patients with specific disease areas.

Consider other outstanding QoF performance targets ensuring proactive contact with patient to book and encourage attendance for those appointments eg cervical screening.

Assist in raising awareness of health and well-being of our patients and their carers.

Work sensitively with patients and or their carers to capture key information, making every contact count, providing accurate and appropriate information.

Be the patients advocate, see things from a patient perspective; identifying ways to improve our systems to enhance the patients experience, capturing such knowledge in a way that it can be shared with other care coordinators and inform other teams within Affinity Care.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Seek advice and support from the clinical team to discuss patient-related concerns (e.g. abuse, domestic violence and support with mental health), referring the patient back to the GP or other suitable health professional if required.

Develop and manage rotas and appointments system within SystmOne by liasing with the patient service managers and clinicians at the appropriate sites.

Booking appointments with the appropriate person/clinic and an appropriate amount of time.

Be part of the LTC team telephone network, receiving and making telephone calls to patients to book their reviews.

Communicate with patients via letters or SMS texts.

Support colleagues in the LTC team, remotely at our other practices and at site.

Person Specification

Qualities/Attributes

Essential
  • Communication skills, both written and verbal.
  • Competent use of IT.
  • Ability to deal confidently and courteously with people.
  • Ability to work flexibly as a team member.
  • Able to work on own initiative and prioritise workload.
  • Empathetic, honest and caring.
  • Diplomatic and considered.
  • Able to work under pressure.
Desirable
  • Competent in the use of SystemOne.

Qualifications

Essential
  • Experience working in a patient focused environment.
  • An understanding, acceptance and adherence to the need for strict confidentiality.
  • Willingness to undertake appropriate training required for the role.
  • Willingness to undertake further education/training.
  • GCSE English language, grade C or above (or equivalent).
  • Able to work on own initiative, under pressure, prioritise workload and function as a team member.
  • The ability to work flexibly is essential.
Desirable
  • It is essential applicants are IT literate with working knowledge of Microsoft Office applications, and able to work on own initiative and under pressure, prioritise workload and function as a team member. .
  • Possessing NVQ 2/3 Customer service, NVQ Level 2/3 or QCF Diploma Level 2 or 3 Health Care or equivalent would be an advantage but not essential.
  • Reception experience in General Practice or the NHS.

Hours of work

Essential
  • Position One:
  • Monday to Friday
  • 8:00am to 4:00pm
  • 37.5 hours per week
  • Position Two:
  • Monday 7:45am to 3:00pm
  • Tuesday 7:45am to 3:00pm
  • Wednesday 7:45am to 3:00pm
  • Thursday 7:45am to 4:00pm
  • 28 hours per week

Employer details

Employer name

Affinity Care

Address

Shipley Health Centre

Alexandra Road

Shipley

West Yorkshire

BD18 3EG

United Kingdom

Employer's website

https://shipleymedicalpractice.nhs.uk/

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Job Details

Company
Affinity Care
Location
Shipley, BD18 3EG, United Kingdom
Salary
£12.71 to £13.44
Posted