Business Support Assistant

Business Support Assistant

Salary: £26,000 – £28,000 per annum

Work Basis: Full Time – Onsite, 8:30 am – 5:30 pm

Location: Leeds – Marshalls Mill

Reporting To: Managing Director

The Role

This is a rare opportunity to become a central part of a growing business – someone who’s relied on by leadership, exposed to all corners of the organisation, and given space to grow. Whether you're looking to build a career in operations, business support, or business development, this role offers hands-on experience and the chance to make a meaningful impact from day one.

We’re looking for a proactive, detail-driven Business Support Assistant to join our close-knit team in central Leeds. You’ll work closely with all areas of the business, including account management, sales and marketing, service delivery, and finance supporting them day-to-day while helping connect the dots between departments, people, and processes, and helping the business maintain operational efficiency.

This is an ideal role for someone early in their career who thrives on variety, is eager to learn, and wants to become a key member of a supportive and fast-paced SME environment. You’ll take ownership of a range of administrative and operational tasks including finance, supplier management, marketing support, internal systems, and more, while also getting the opportunity to shape your path as the business grows.

We're looking for someone who’s organised, reliable, enthusiastic, and curious with a strong sense of initiative and a desire to take on more responsibility over time.

Responsibilities:

• Business-wide Support: Provide day-to-day administrative support across the business, helping to keep things running smoothly.
• Leadership Support: Work closely with the Managing Director, Marketing Manager, and Client Relationship Manager, assisting with scheduling, task follow-ups, communications, and general coordination.
• Financial Administration: Support finance tasks including invoice processing, expenses, reconciliation and data input using Xero, Dext, and our PSA system (Halo).
• Order and Supplier Management: Process hardware/software orders, liaise with vendors to check stock, pricing and delivery timelines, and track order statuses.
• System Maintenance: Help maintain accurate internal records across our platforms (including Halo PSA), ensuring smooth handovers between teams.
• Client and Vendor Communications: Answer and triage external enquiries via email and phone, escalating where appropriate.
• Office Admin: Coordinate office-based activities, post, couriers, stationery, and assist with onboarding/offboarding processes.
• Marketing Support: Assist the Marketing Manager with direct mail campaigns, marketing list preparation, supplier coordination, and light research.
• Business Development Support (aspirational): Over time, support sales and client/prospect engagement activities, proposal admin, and CRM tasks.

What We’re Looking For:

• Excellent communication skills – both written and verbal.
• Naturally organised with strong attention to detail.
• Enthusiastic, adaptable, and eager to take on new challenges.
• Comfortable juggling multiple tasks with shifting priorities.
• Confident with Microsoft 365 (especially Excel, Outlook and Word).
• Experience with Xero, Dext, or PSA tools is a bonus – but not required.
• Prior experience in an admin, operation, or support role is desirable.

Benefits:

• Competitive salary
• 8% employer pension contribution
• Performance-related annual bonus
• Professional development support allowance
• Opportunity to grow the role and take on more responsibility