Lead Delivery Manager - Service

Job Title: Lead Delivery Manager - Service Target Start Date: ASAP Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: Dependent on experience Location: Hybrid - Any Ageas UK office Closing Date for applications:  Wednesday 22nd April

Lead Delivery Manager - Service: We are looking for a Service Lead Delivery Manager to join our wider Change and Transformation team on a permanent basis. This is a senior leadership role supporting the Service Value Stream, with accountability for delivering the Amazon Connect and App portfolios across our Service function. You’ll lead cross-functional squads to drive service transformation, embed strong governance and modern ways of working, and deliver measurable improvements in customer and operational outcomes within a regulated environment.Main Responsibilities as Lead Delivery Manager - Service:

• Lead day-to-day delivery across the Service value stream, with accountability for the Amazon Connect & App portfolios.
• Act as a trusted deputy to the Service Value Stream Sponsor, driving pace, progress and accountability.
• Lead and coach multiple cross-functional squads, aligning priorities and removing blockers.
• Manage escalations, risks and dependencies to ensure successful roadmap delivery.
• Own resource capacity planning and manage allocated people and non-people budgets.
• Partner with Tech Leads and Lead Product Owners to evolve and deliver the Service product roadmap.
• Champion Agile ways of working and drive continuous improvement across squads.
• Establish governance, financial tracking and benefits realisation processes with key stakeholders.

Skills and experience you need as Lead Delivery Manager - Service:

• Extensive delivery leadership experience within large-scale transformation programmes in a regulated industry.
• Proven people leadership across cross-functional, multi-disciplinary teams.
• Strong experience operating within Agile delivery frameworks.
• Experience managing third-party suppliers and delivering commercial outcomes.
• Confidence operating in fast-paced, high-demand environments with competing priorities.
• Strong stakeholder management skills, including senior leadership engagement.
• Experience delivering change within financial services (insurance experience desirable).
• Exposure to technology replatforming or digital modernisation programmes.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.Here are some of the benefits you can enjoy at Ageas: 

Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities –  Mindfulness.

Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

Benefits for Them- Partner Life Assurance and Critical Illness cover.

Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.

Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

Supporting you back to work- Return to work programme after maternity leave.

About Ageas: We are one of the largest car and home insurers in the UK.Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone . We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a