Customer Service Specialist

Are you looking to take the next step in your customer service career? Looking to work for a huge organisation that offers fantastic career opportunities?

Agenzia Recruitment are looking for a Customer Service Specialist to join our client based in St Ives working Monday to Friday , business to business hours. *This is a 2 month contract which could be extended. *

*Responsibilities of the Customer Service Specialist*

In this full time role, you will be part of a team providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support.

You will work collaboratively with our customers, field engineers and network management teams to ensure end to end ownership and to meet SLA’s are met.

· Receiving customer requests / tickets and raising cases

· Providing regular updates to external customers on the progress of faults

· Prioritising each fault to meet SLA’s including resource management

· Meeting customer’s SLA’s within the contracted timescales

· Controlling and directing field engineers and spares deliveries

· Tasking and tracking the work of our Technical Support Services team

· Ensuring all Planned Preventative Maintenance is complete

· Providing ad hoc reports as required to senior colleagues and customers

· Ensuring Field Engineers complete outstanding fault reports

· Maintaining internal reports following engineer visits

· Arranging and coordinating access for various suppliers providing services

*Skills and Experience of the Customer Service Specialist*

· Outstanding customer service skills

· A positive attitude to overcome any obstacles

· Excellent communicator both written and verbal

· Helpful individual who always uses their own initiative

· Working under pressure and meeting tight deadlines

· Computer literacy (including Excel and Outlook)

Job Types: Full-time, Fixed term contract

Pay: £14.00 per hour

Work Location: In person