HALO ITSM Developer - Permanent
AgileSource are looking to speak with HALO ITSM Developers regarding a new full time opportunity with a growing IT & Digital Consultancy who are growing their HALO practice and are working on some large cutting edge projects.
The Role
:
Background & Experienc
- e:Experienced ITSM Developer with hands-on expertise i n HALO IT SM, ServiceNow, and similar platforms, delivering configuration, customisation, and development across service management tool
- s.Strong consulting and stakeholder engagement skills, with the ability to translate business requirements into technical solutions and communicate effectively with both technical and non-technical audience
- s.Advanced experience i n designing, developing, and supporting ITSM solutio ns, includin
- g:UI forms and field configurati
- onWorkflow design and automati
- onNotifications and business rul
- esClient-side and server-side scripting (JavaScrip
- t)Proven capability i n customising HALO ITSM environmen ts to meet complex organisational requirement
- s.Expert-level troubleshooting and root cause analysis, ensuring system stability and performance optimisatio
- n.Experience workin g both independently and within Agile development tea ms, delivering complex ITSM implementations and enhancement
- s.Strong understanding o f ITIL frameworks and service lifecycle process es, applying best practices across Incident, Problem, Change, and Service Request Managemen
- t.Demonstrated experience integrating ITSM platforms wit h external systems and too ls, includin
- g:REST and SOAP AP
- IsThird-party monitoring and event management solutio
- nsInfrastructure and discovery too
- lsSolid understanding o f Event Manageme nt and integration with enterprise monitoring platform
- s.Strong analytical mindset with experience i n structured analysis, system design, and development methodologi e
s.
Other Specificati
- onsProven track record of delivering ITSM solutions, supported by clear, outcome-based examples and referen c
- es.Experience working in Agile environme nts, contributing to iterative development and continuous improveme
- nt.ITIL Foundation (v3 or v4) certified; advanced certifications desirab
- le.Strong project delivery a nd customer engagement ski lls, with a focus on value-driven outcom
- es.Highly collaborative team player, while also capable of working autonomous
- ly.Comfortable working in fast-paced environments with tight deadli n