ITSM Tooling Developer - ServiceNow, Halo, Salesforce

We are seeking an experienced ITSM Tooling Developer/Technical Consultant with deep expertise across modern service management platforms such as ServiceNow, Halo, or equivalent. You will play a key role in delivering complex tooling implementations, integrations, and enhancements for enterprise clients, working both independently and as part of a high-performing development team. This role is ideal for someone who combines technical mastery with strong consulting skills, stakeholder engagement, and a solid grounding in ITIL and agile delivery. This role is in one of our expanding consultancies who have an amazing reputation in the ServiceNow and Halo space.

Key Responsibilities

• Lead installation, configuration, customisation, and ongoing development of ITSM tooling solutions.

• Build and enhance UI forms, workflows, notifications, fields, and scripted components (client-side and Server Side JavaScript).

• Deliver expert-level troubleshooting, root-cause analysis, and performance optimisation.

• Integrate ITSM platforms with external systems using SOAP, REST, and other modern API frameworks.

• Work with infrastructure and application discovery tools to map services and dependencies.

• Support Event Management implementations and integrate tooling with monitoring solutions.

• Apply structured analysis, solution design, and programming techniques to deliver robust, scalable solutions.

• Collaborate within agile teams, contributing to epics, user stories, backlog refinement, and sprint delivery.

• Engage directly with customers, providing clear communication, technical guidance, and delivery assurance.

• Manage workload effectively to meet tight deadlines across multiple concurrent engagements.

Skills & Experience

You will need to demonstrate relevant experience through clear examples:

• Strong experience with ServiceNow, Halo, or similar ITSM platforms.

• Expert-level installation, configuration, support, and development experience.

• Advanced configuration and customisation skills across UI, workflows, notifications, and Scripting.

• Deep troubleshooting capability across complex tooling environments.

• Experience delivering both independently and as part of a development team.

• Strong understanding of ITIL concepts and service life cycle processes (ITIL v3 Foundation minimum; advanced certifications preferred).

• Proven experience integrating ITSM tools with external interfaces and data sources.

• Experience with infrastructure/application discovery tooling.

• Strong understanding of Event Management and integration with monitoring platforms.

• Solid grounding in structured analysis, design, and programming techniques.

• Strong experience with SOAP and REST API integrations.

• Experience working in an agile delivery environment.