SIAM Demand Analyst. ServiceNow Nottingham (Hybrid) - Inside IR35 - Up to £350/day

SIAM Demand Analyst. ServiceNow Nottingham (Hybrid) - Inside IR35 - Up to £350/day

AgileSource are working with a client to identify an experienced SIAM Demand Analyst to support the operation and governance of their demand pipeline.

This is a hands-on role focused on ensuring demand is captured, governed, and progressed effectively through the life cycle, working closely with the IT Change function and key stakeholders.

The Role

You will play a key part in maintaining a clear, structured, and high-quality demand pipeline, ensuring that all incoming requests are complete, aligned to standards, and progressed efficiently.

Key Responsibilities

Demand Lifecycle Management

• Review incoming demand requests for completeness, accuracy, and alignment to standards
• Maintain up-to-date demand records in ServiceNow, acting as the single source of truth
• Track and manage demand progress, approvals, and dependencies
• Proactively follow up on actions, gaps, and clarifications

Governance & Administration

• Support the IT Change Office Lead in running Demand Management Group meetings
• Prepare agendas, capture actions, and ensure effective follow-up
• Support the transition of approved demand into project/change delivery
• Assist with the creation and management of project/change records

Process Improvement

• Identify recurring bottlenecks, data issues, and inefficiencies within the demand process
• Contribute to continuous improvement of demand and governance processes

Skills & Experience

• Strong understanding of ITIL v4, particularly demand and change practices
• Experience working within SIAM or complex multi-supplier environments
• Excellent attention to detail and data quality discipline
• Strong stakeholder engagement skills, with confidence to chase actions and enforce governance
• Experience using ServiceNow for demand or change management

Key Behaviours

• Detail-focused but commercially aware
• Comfortable holding the line on standards and governance
• Organised, reliable, and accountable
• Proactive and delivery-driven

Success Measures

• A clear, accurate, and trusted demand pipeline
• Reduced rework and delays caused by incomplete or poor-quality demand

Additional Information

• Location: Nottingham (2-3 days onsite, hybrid working)
• Contract: Inside IR35
• Rate: Up to £350 per day (DOE)

Please forward your CV in the first instance