SIAM Service Manager/Head of SIAM Operations

AgileSource are currently looking for an experienced SIAM Service Manager or Head of SIAM Operations for a Permanent organisation within a Consulting Organisation.

We are seeking an experienced IT Service Management (ITSM) and Service Operations professional with over 10 years' experience to lead service delivery within a complex, multi-supplier environment. This role is responsible for ensuring the effective coordination, governance, and performance of multiple service providers operating within a SIAM (Service Integration and Management) model, maintaining high standards of service quality and operational stability.

Requirements and Desired Experience:

• Senior ITSM and Service Operations professional with 10+ years of experience in IT service delivery and operational management

• Background in large Systems Integrators (SI), Managed Service Providers (MSP), or outsourced service environments strongly preferred

• Proven hands-on experience operating within a SIAM (Service Integration and Management) model, managing services across multiple suppliers

• Experience leading teams or operational functions within complex, multi-vendor environments

• Strong working knowledge of ITIL frameworks, with ITIL v4 Managing Professional or Strategic Leader certification preferred (earlier ITIL versions also considered)

• Demonstrated supplier management expertise, including managing complex or Tier 1 vendor relationships and holding suppliers accountable for service performance

• Comfortable operating in high-pressure operational environments, with a calm, outcome-focused and accountable approach

• Experience working with ITSM tools such as ServiceNow (or equivalent platforms) to manage service operations, incidents, problems, and performance tracking

• Strong focus on service quality, operational governance, and continuous service improvement within a multi-supplier ecosystem