Service Analyst - ITSM/ITIL
AgileSource are seeking a Service Analyst on a Permanent basis. We're looking for professional with strong expertise in ITSM process management, particularly within Asset & Configuration Management and Risk, Compliance & Quality disciplines. Well-versed in ITIL good practice, with a solid understanding of service life cycle governance, process optimisation, and continuous improvement.
Essential
- ITSM process management experience specifically Asset & Config or Risk, Compliance & Quality
- Worked with ITIL good practice
- Customer/Supplier facing skills eg relationship management or account management
- Good communication written & verbal with all layers of an organisation
Desirable
- ITIL Foundation qualification
- Worked for or within a SIAM organisation
- Worked for or within a Product operating model
- ITSM Process owner
Nice to have
ITIL Practitioner