Service Architect - Permanent
AgileSource are looking for an experienced Service Architect to join our team on a permanent basis. This is an exciting opportunity for someone who enjoys designing, shaping, and improving end-to-end service solutions across complex business environments.
As a Service Architect, you will work closely with business stakeholders, project teams, technical architects, and operational teams to define scalable, supportable, and customer-focused service models. You will play a key role in ensuring that new and existing services are aligned with business goals, operational requirements, and best practice frameworks.
Key Responsibilities
- Design and assure coherent, end-to-end Day-1 services across End User Computing (EUC), IT Services, Print, and Insights & Analytics
- Define clear service boundaries, ownership models, and operational accountabilities across multiple service domains
- Proactively identify service gaps, fragmentation risks, dependencies, and integration challenges that could impact Day-1 service continuity
- Work closely with business, technology, operational, and supplier teams to ensure services are practical, supportable, and ready for launch
- Create Day-1 service design blueprints that deliver a consistent user experience and clear operational readiness from Day-1
- Develop service operating models covering support arrangements, escalation paths, governance, and supplier interactions
- Produce business and technology capability gap assessments, identifying risks and prioritised mitigation actions
- Provide assurance that Day-1 services are coherent, aligned to agreed principles, and do not introduce unnecessary complexity or post-Day-1 dependencies
- Support rapid service stabilisation by ensuring clear transition arrangements into live support
- Contribute to continual service improvement by identifying opportunities to improve efficiency, service quality, and user experience
Duties:
- Service Design Blueprints
- Capability Gap Assessment
- Service Support & Operating Model
- Service Readiness & Assurance