Apprentice Customer Service Advisor / Call Handler
Agilico are looking for an aspiring Apprentice Customer Service Advisor / Call Handler to join a growing team!
Role
- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required
Training
- Full day-to-day training will be provided by the employer.
- This apprenticeship qualification is called Level 2 Customer Service Practitioner
- The learning will be delivered by dedicated, industry-specialist tutors via remote or face-to-face sessions
- These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer
Potential progression within the business and onto further apprenticeship qualifications.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- APPRENTICE TEAM LTD
- Working Week
- 37.5 hours per week Monday to Friday. Shifts TBC.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Saturday, 22nd August 2026
- Start Date
- Sunday, 23rd August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade A* - C / 9 - 4 (Essential)
- Maths GCSE, grade A* - C / 9 - 4 (Essential)
About the Employer
Agilico Workplace Technologies
Agilico supports more than 10,000 customers who are committed to building organisations that are fully equipped to succeed in the face of rapid and continuous change.
The organisation's aim is to help businesses maximise operational efficiency and make work easier for their people through the use of innovative workplace technology.