Customer Services Representative

Recruiting on behalf of a fast-growing fintech business

We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston. This is a fantastic opportunity to join a purpose-driven business that's making investing more accessible through smart technology and client-focused support.

This is a full-time, hybrid position (3 days office / 2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team.

As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic manner. You'll also support internal teams and contribute to service improvements.

Key Responsibilities:

• Respond to customer queries via phone, email, and live chat

• Provide outstanding service and build strong client relationships

• Resolve complex issues promptly and follow up where necessary

• Work collaboratively with internal departments

• Maintain accurate records of client interactions

• Contribute to continuous improvement of support processes

• Offer guidance and support to junior team members when needed

• Proven experience in a customer service role (ideally in finance or tech)

• Strong written and verbal communication skills

• A solutions-focused, empathetic, and professional approach

• Strong organisational skills with the ability to multitask

• Discretion when dealing with sensitive information

• A positive, proactive mindset

• Minimum 2:1 degree (or equivalent experience)

• Up to £30,000 per annum (depending on experience)

• Hybrid working - 3 days in the office, 2 from home

• Health insurance & wellness plan

• Fee-free investing on the company's platform

• Performance-based incentive scheme

• Regular training & development opportunities

• Career progression within a growing business

• Friendly, inclusive culture with regular social events

Interested in joining a modern fintech that values both customers and employees?
Apply today to learn more, or get in touch with us for a confidential chat.