Operations Manager

Project & Implementation Manager | HealthTech | London (Hybrid)

London/Hybrid

£70k-£80k

We’re partnering with a fast-growing UK health technology company that is transforming how large healthcare organisations manage workforce scheduling and operational delivery.

Following significant growth within the hospital sector, they are hiring a Project & Implementation Manager to lead enterprise software rollouts across major healthcare organisations.

This is a highly visible role focused on:

• delivering complex implementations,
• driving long-term user adoption,
• and building trusted stakeholder relationships from operational teams through to executive leadership.

What you'll be doing:

You’ll own end-to-end implementation delivery across multiple enterprise customers, acting as the key point of contact throughout mobilisation, go-live and adoption phases.

Key responsibilities include:

• Leading large-scale SaaS implementations within complex operational environments
• Driving measurable platform adoption and engagement
• Managing senior stakeholder relationships across clinical and operational teams
• Running governance forums, steering groups and implementation workstreams
• Delivering training, onboarding and change management activity
• Identifying adoption risks and proactively resolving blockers
• Partnering closely with product and delivery teams to improve customer outcomes

What we are looking for

We’re especially interested in candidates with experience in:

• NHS or healthcare technology implementations
• Enterprise SaaS onboarding or professional services
• Workforce management, rostering, scheduling or operational platforms
• Clinical systems deployment or digital transformation programmes
• Large, multi-stakeholder organisational change environments
• Strong implementation and project leadership experience
• Excellent stakeholder management and communication skills
• Experience driving user adoption and behavioural change
• Confidence working with senior operational and executive stakeholders
• Highly organised with the ability to manage multiple concurrent deployments
• A proactive, solutions-oriented mindset

You’ll likely have worked with:

• hospital systems,
• workforce/e-rostering platforms,
• EPR/EHR implementations,
• or other enterprise operational technologies.

Why join?

• Mission-led technology business with genuine social impact
• Fast-growing environment with strong product-market fit
• Hybrid London working model
• High ownership and visibility
• Opportunity to shape how major healthcare organisations operate at scale