Customer Success Manager

We are working with a high-growth Microsoft Partner seeking a commercially driven Customer Success Manager with deep Dynamics 365 Customer Engagement (D365 CE) and system integration experience.

This is both a new business and customer success role, focused on winning new logos while also managing and growing a portfolio of existing customers. You will play a key role in driving revenue growth and expanding the D365 CE practice.

Key Responsibilities

New Business Development

• Proactively identify, engage, and win new D365 CE customers (new logos)
• Own the full sales lifecycle: prospecting → discovery → solution shaping → close
• Build and maintain a strong pipeline through outbound activity, networking, and partnerships
• Position D365 CE and integration-led solutions to C-level and senior stakeholders
• Work closely with pre-sales and technical teams to design compelling, value-led solutions

Customer Success & Account Growth

• Manage a portfolio of existing D365 CE clients post-implementation
• Drive adoption, value realisation, and long-term customer success
• Identify and execute upsell and cross-sell opportunities
• Develop account plans aligned to client business objectives

D365 CE & Solution Expertise

• Act as a trusted advisor on Dynamics 365 CE (Sales, Customer Service, Marketing)
• Lead client conversations around CRM strategy, optimisation, and transformation
• Support demos, workshops, and solution presentations

System Integration Focus

• Shape and position integration-led solutions (ERP, finance systems, third-party platforms)
• Translate business challenges into scalable, integrated architectures
• Work with architects and delivery teams on complex integration requirements

Collaboration & Delivery Alignment

• Act as the commercial bridge between sales, delivery, and technical teams
• Ensure smooth transition from sales into delivery and ongoing account management
• Maintain visibility of customer health, risks, and opportunities

Key Requirements

Experience

• Proven track record in new business sales (new logos) within a Microsoft Partner or consultancy
• Strong experience with Dynamics 365 CE (essential)
• Background in system integration / complex solution sales
• Experience operating in a consultative, solution-led sales environment

Technical & Domain Knowledge

• Strong understanding of:
• D365 CE modules (Sales, Customer Service, Marketing)
• Integration concepts (APIs, middleware, Azure services, data flows)
• Ability to lead both commercial and technical conversations

Commercial Profile

• Demonstrated success in:
• Pipeline generation and conversion
• Closing mid-market to enterprise deals
• Account growth and revenue expansion
• Comfortable carrying and exceeding a revenue target

Soft Skills

• Highly consultative, outcome-driven approach
• Strong stakeholder engagement at C-suite and senior level
• Ability to balance new business focus with ongoing client ownership

Desirable

• Experience with Microsoft Azure integration services (Logic Apps, Service Bus, etc.)
• Power Platform knowledge (Power Apps, Power Automate)
• Microsoft certifications (D365, Azure)
• Experience selling into specific verticals (e.g. Financial Services, Retail, Manufacturing)

What’s on Offer

• Key role in a scaling Microsoft Partner with strong growth trajectory
• High level of ownership across new business and existing accounts
• Access to complex, enterprise-level D365 CE and integration projects
• Clear progression into Account Director / Sales Leadership
• Competitive salary + commission + benefits

Aimtech Recruitment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.