IT Service Support Lead

This is a 15 month FTC Are you ready to take the lead in delivering exceptional IT support and driving service excellence? At AirTanker, we’re looking for an IT Service Support Lead to join our inclusive and forward-thinking Technology team. This is a unique opportunity to play a key role in supporting our community, enhancing operational resilience, and shaping the future of our IT services.Why AirTanker?

AirTanker is a vital part of the UK’s defence capability, delivering air-to-air refuelling and air transport services to the RAF and MOD. We operate at the intersection of military precision and commercial innovation. As a Maintenance Control Engineer, you’ll help ensure our aircraft are ready, safe, and fully operational, so our teams can deliver when it matters most.

• Strategic Impact & Visibility: You’ll be working closely with key stakeholders  giving you visibility and networking opportunities across the organisation.
•  Contribution to Innovation: You’ll be encouraged to identify opportunities for automation and process improvement, contributing directly to innovation within the IT function.
• Operational Resilience & Service Transition: You’ll play a key role in ensuring operational resilience and supporting the transition of services to more robust solutions—critical work that adds real value to the business.
• Comprehensive Benefits: Including private medical insurance, bonus scheme, EV scheme, contributory pension, and more.
• Adventure & Belonging: Battlefield tours, adventure training, and family fun days.

• Oversee day-to-day IT support operations and incident resolution
• Provide first-line support for key IT applications
• Ensure compliance with SLAs, KPIs, and IT security standards
• Maintain accurate records and participate in audits
• Drive service improvement initiatives and gather user feedback
• Build strong relationships with internal stakeholders

• Working knowledge of ITIL and service management principles
• Experience in IT support (networking, hardware, software)
• Proactive, hands-on approach with strong communication skills
• Ability to work independently and within a team
• Eligible for SC security clearance (minimum 3 years in the UK)
• Minimum 1 year experience in IT or relevant admin role

Ready to Apply?

If you're passionate about IT service excellence and want to make a meaningful impact, we’d love to hear from you.