Admin/Receptionist Support (Band 2)

Job summary

Would you like to be part of a team that works well together, always there to help each other?

If you answered yes, Airedale NHS Foundation Trust would love to hear from you.

An excellent opportunity has arisen to join the vibrant, warm and friendly Admin team within the Emergency Department.Shifts are rostered three months in advance to allow our team to plan ahead.

This is a challenging role and successful candidates will need to be enthusiastic, motivated and have a flexible approach. Excellent interpersonal and communication skills.

Please see the job description and the person specification for further details.

**Previous applicants need not apply**

Part Time - 30 hours per week

Main duties of the job

• Arrange referrals, appointments and outcomes into relevant clinics following patient attendances as necessary using the electronic patient record system
• Discharge patient records, ensuring all coding is complete and accurate ensuring clinical pathways are followed as per Trust policy.
• Carry out daily maintenance of ED medical notes ensuring all records can be accounted for which may include retrieval of copies from ward admissions.
• Liaise with nursing staff, consultants, secretarial and other disciplines regarding issues relating to clinics.
• Arrange transport as required for patients returning home or attending follow up clinic.
• Scanning and indexing of patient records, including alert notifications, in line with departmental procedures. Undertake regular maintenance of scanner.
• Cover reception duties as required which includes registering patients coming into ED ensuring all relevant patient information is taken and recorded accurately
• Escalate any concerns over patients to the relevant clinical staff
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations.
• Deal with face-to-face enquiries from patients and clinical staff within the department
• Provide cross-cover for AAU Reception as required

About us

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our 'Right Care' behaviours of compassion, a commitment to quality of care and working together for patients.