Account Management Lead

📍 Location: Sheffield - Hybrid (or London - Remote)

Do you love building strong client relationships and helping teams deliver great results?

We’re looking for an Account Management Lead to join our Customer Success Team at Airship/Toggle . You’ll manage a small team of Account Managers who nurture our hospitality clients — particularly our Plus and Expert accounts — ensuring smooth renewals, identifying upsell and cross-sell opportunities, and driving long-term success.

This is a key role in our business, combining people management, client engagement, and commercial growth. You’ll be both hands-on and strategic — coaching your team while strengthening relationships with our clients and representing Airship/Toggle at meetings and events.

Airship/Toggle is a leading hospitality SaaS company on a mission to help brands connect with their guests. Our platforms simplify operations, improve communication, and unlock revenue growth.

We’re a collaborative and driven team, committed to being a trusted partner to the hospitality industry. You’ll find a relaxed, supportive environment where ideas are heard, people take ownership, and results matter.

• Lead, coach, and develop a small team of Account Managers.
• Manage and support relationships with our Plus and Expert accounts.
• Oversee renewals, upsells, and cross-sells across the client base.
• Attend client meetings and industry events, representing Airship/Toggle.
• Act as a trusted partner, helping clients get the most value from our products, including running training and strategy review sessions.
• Collaborate with Sales, Product, and Customer Success teams to deliver great outcomes.
• Track account performance and identify opportunities for growth and improvement.

You’re a confident, commercially aware leader or senior AM who thrives in a target-driven environment. You’re great with people — both clients and your team — and love helping others succeed.

You’ll bring:

• Proven experience in account management leadership .
• A strong track record of managing renewals, upsells, and cross-sells .
• Excellent communication and relationship-building skills.
• Experience leading and developing high-performing teams.
• Commercial awareness and a proactive, results-focused approach.
• Confidence in client meetings and at industry events.
• Experience in hospitality or hospitality tech is a strong plus.

• 💷 Salary: £45,000 + performance-based commission
• 🏖️ 33 days’ holiday (including bank holidays)
• 🎂 An extra day off for your birthday
• 🏡 Flexible hybrid working (in Sheffield, or remote if based in London)
• ❤️ Vitality Health Insurance
• 🚴 Cycle to Work scheme
• 💬 Access to counselling and advice via our EAP

If you’re ready to make a positive impact, lead a talented team, and build meaningful client relationships, we’d love to hear from you.

We’re committed to creating a diverse and inclusive workplace and welcome applications from all backgrounds.