3rd Line Support Engineer- East Sheffield (Onsite)
Senior IT Engineer (3rd Line Support) - £28,000 - East Sheffield (5 Days Onsite)
If you're an experienced 3rd Line Engineer looking for more responsibility, project ownership and a clear route into leadership, infrastructure, security or DevOps, this could be the ideal next step.
This isn't a role where you'll spend your day resetting passwords or dealing with routine support tickets. You'll be the senior escalation point for complex technical issues, working closely with Infrastructure and Development teams while helping to shape standards, processes and the future direction of IT.
You'll also act as a deputy to the Team Lead when required, giving you exposure to leadership responsibilities while remaining hands-on technically.
What you'll be doing:
- Investigating and resolving complex 3rd line issues
- Leading and supporting IT projects and system improvements
- Mentoring and supporting 2nd Line Engineers
- Creating and maintaining technical documentation and SOPs
- Working with Infrastructure teams to implement security policies
- Collaborating with Development teams on deployments and release processes
- Supporting ISO 27001 and Cyber Essentials Plus initiatives
- Engaging with stakeholders across the business
Technical environment includes:
- Microsoft 365
- Entra ID
- Intune
- Microsoft Defender
- SharePoint Online
- Cloud-based Microsoft technologies
- PowerShell
- SQL
- Jira & Confluence
- Cisco networking technologies
- DevOps and release management exposure
We're looking for someone with experience in a 3rd Line Support position who enjoys troubleshooting complex issues and is comfortable communicating with stakeholders at all levels. You'll be naturally curious, capable of working autonomously and confident enough to challenge and investigate when needed.
What stands out most is attitude. Technical knowledge is important, but this team values collaboration, communication and professionalism. They're looking for someone who can lead through expertise rather than ego.
The role offers genuine progression opportunities, with the chance to move into Infrastructure, Security, DevOps and even wider global technology functions over time. There's also scope to gain exposure to the software development side of the business for those interested in broadening their technical skillset.
In return, you will receive a salary of £28,000 plus benefits with regular reviews of salary
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.