ServiceNow Architect

Company

Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the AdeccoGroup, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets.

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With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future. At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology.

Scope

Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce. By leveraging cutting-edge technology, strategic partnerships, and a comprehensive SaaS-based platform, this program will create an advanced, candidate-centric experience tailored to meet tomorrow’s public sector skill demands.

This high-impact initiative offers a unique opportunity to join a team dedicated to building a scalable, data-driven recruitment ecosystem. Through redesigning, building, and rolling out a sophisticated Big Data system, our diverse roles span across architecture, project management, data analytics, development, and technical support, giving you the chance to shape a dynamic, next-gen digital infrastructure.

You’ll be integral to our mission of crafting a seamless, powerful platform that empowers

the public sector with the talent to navigate an evolving digital landscape.

We’re looking for a skilled ServiceNow Architect to join our team to lead the design and implementation of our ServiceNow Platform for current and future projects. You will play a pivotal role in architecting tailored solutions across various ServiceNow models, ensuring scalability and alignment with business objectives, and driving best practices to enhance service delivery across the organization.

Responsibilities

• Lead the architectural design of ServiceNow solutions tailored to specific project requirements, ensuring they meet current and future business needs across ITSM, ITOM, ITBM, SecOps, CSM, GRC, and DevOps models.
• Oversee the configuration and customization of the ServiceNow instance, focusing on core ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.) to align with project goals.
• Design and implement complex ServiceNow workflows using Flow Designer and Business Rules, ensuring they are optimized for efficiency and user experience.
• Develop and implement integration strategies with external systems using IntegrationHub, REST APIs, and MID servers to support project requirements.
• Collaborate with project stakeholders to gather requirements, assess needs, and translate them into scalable and effective technical solutions.
• Establish governance frameworks for system security, including roles, groups, and ACLs, ensuring compliance with organizational policies and industry standards.
• Monitor and optimize system performance, ensuring the ServiceNow instance is scalable to accommodate future projects and contracts.
• Maintain comprehensive documentation of architectural designs and solutions; facilitate knowledge transfer sessions to ensure team members are equipped to support the platform.
• Stay current with ServiceNow best practices, new features, and product updates to continuously enhance the platform and its capabilities.

Required Skills

• 6+ years of hands-on experience in ServiceNow architecture, configuration, and development, with a focus on solution design.
• Strong knowledge of ITSM processes and the ServiceNow ITSM suite, with the ability to tailor solutions to meet specific project needs.
• Proficiency in Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies, with a focus on creating efficient workflows.
• Experience with JavaScript, Glide API, and REST integrations to ensure seamless connectivity with external systems.
• Understanding of user roles, access controls, and platform security best practices to safeguard the ServiceNow instance.
• Experience with Service Portal and catalogue development, enhancing the end-user experience.
• Familiarity with Agile delivery methods and use of DevOps tools (e.g., Git, CI/CD pipelines) to support iterative development and deployment.

Desirable Skills

• ServiceNow Certified Architect - Required.
• ITIL V4 Foundation certification.
• Experience with other ServiceNow modules (e.g., CMDB, Discovery, SecOps) to support diverse project requirements.
• Exposure to Virtual Agent, Performance Analytics, or custom app development.