ServiceNow Developer

Company

Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the AdeccoGroup, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets.

With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future. At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology.

Scope

Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce. By leveraging cutting-edge technology, strategic partnerships, and a comprehensive SaaS-based platform, this program will create an advanced, candidate-centric experience tailored to meet tomorrow’s public sector skill demands.

This high-impact initiative offers a unique opportunity to join a team dedicated to building a scalable, data-driven recruitment ecosystem. Through redesigning, building, and rolling out a sophisticated Big Data system, our diverse roles span across architecture, project management, data analytics, development, and technical support, giving you the chance to shape a dynamic, next-gen digital infrastructure.

You’ll be integral to our mission of crafting a seamless, powerful platform that empowers

the public sector with the talent to navigate an evolving digital landscape.

We’re looking for a skilled ServiceNow Configuration Specialist/Developer to join our team to support the implementation and ongoing development of our ServiceNow Platform. You will play a key role in designing, configuring, and enhancing ITSM workflows, as well as building integrations and automations to optimise service delivery.

Responsibilities

• Configure and customise core ITSM modules (Incident, Problem, Change, Request, Knowledge etc)
• Design and build ServiceNow workflows using Flow Designer and Business Rules
• Develop and maintain custom applications and UI pages as required
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Integrate ServiceNow with external systems using IntegrationHub, REST APIs and MID servers
• Maintain system security through roles, groups, and ACLs
• Support and improve the Service Portal and end-user experience
• Perform unit testing, assist with UAT, and develop solutions via Dev/Test/Prod pipeline
• Maintain documentation of solutions and processes
• Stay current with ServiceNow best practices, new features, and product updates

Required Skills

• Hands-on experience in ServiceNow configuration and development (2+ years preferred)
• Strong knowledge of ITSM processes and ServiceNow ITSM suite
• Experience with Flow Designer, Script Includes, Business Rules, Client Scripts, UI Polices, etc
• Familiarity with JavaScript, Glide API, and REST integrations
• Understanding of user roles, access controls, and platform security
• Experience with Service Portal and catalogue development
• Knowledge of Agile delivery methods and use of DevOps tools (e.g. Git, CI/CD pipelines)

Desirable Skills

• ServiceNow Certified System Administrator – Required or in progress
• ITIL V4 Foundation certification
• Experience with other ServiceNow modules (e.g. CMDB, Discovery, HRSD, SecOps)
• Exposure to Virtual Agent, Performance Analytics, or custom app development