Business System Analyst
Systems Analyst – Claims & Operations
Company: Albany Beck
Location: London (Hybrid)
Engagement: Permanent
Client Industry: Insurance
About Albany Beck
Albany Beck is a Management Consultancy focused on delivering specialist transformation solutions to Financial Services clients. We combine deep industry expertise with modern delivery practices, enabling clients to scale effectively while offering meaningful, long‐term career development for our people. Joining Albany Beck means being part of a consultancy committed to learning, professional growth, and delivering exceptional client outcomes.
Role Overview
Albany Beck is scaling its Change & Transformation practice and is looking to hire a Systems/Business Analyst to work on an immediate deployment opportunity, supporting the Claims & Operations Product function, for one of our market-leading Insurance clients, based in London. This is a hands-on analytical role requiring strong domain expertise across Claims & Operations processes and systems, including policy administration systems, claims management platforms, and broader market integrations. The successful candidate will work across the full product lifecycle — safeguarding operational stability, supporting optimisation initiatives, and contributing to strategic transformation programmes — while ensuring systems remain well-controlled, compliant, and aligned to business needs.
Key Responsibilities
- Support delivery of the Claims & Operations product strategy and long-term systems roadmap
- Conduct end-to-end analysis of Claims & Operations processes to identify optimisation and transformation opportunities
- Assess system landscapes and data flows, identifying inefficiencies, risks, and integration gaps
- Translate business requirements into structured system requirements and functional designs
- Support implementation activities including: Requirements definition, Functional design documentation, Testing support& Business readiness
- Develop impact assessments, cost-benefit analysis, and change proposals
- Produce high-quality documentation including process maps, user guides, and training materials
- Ensure regulatory, audit, and control requirements are embedded into system enhancements
- Support backlog refinement, prioritisation, and sprint delivery within product teams
- Provide analytical input into system decisions, particularly relating to data integrity and controls
- Monitor system performance and stability, proactively identifying improvement opportunities
- Support quality assurance and control reviews to maintain data and system integrity
- Act as a key liaison between Technology and Claims & Operations stakeholders
- Facilitate workshops and working sessions across Claims, Operations, and cross-functional teams
- Communicate complex technical concepts clearly to non-technical stakeholders
- Work with system vendors to monitor SLA/KPI performance
- Support vendor solution evaluations and contribute to commercial assessments
- Identify and mitigate risks linked to system changes, data quality, and process controls
- Track KPIs across Claims & Operations systems and processes
- Use data-driven insights to support reporting, planning, and decision-making
- Support lessons learned and continuous improvement initiatives
Key Skills and Experience Required
- Proven experience as a Systems Analyst or Business Systems Analyst (ideally within London Market Insurance)
- Strong understanding of Claims & Operations processes and workflows
- Experience working with: Claims Management Systems, Policy Administration Systems or Market platforms and integrations
- Strong analytical and problem-solving capability
- Experience working within product-centric or Agile delivery models
- Excellent stakeholder engagement and communication skills
- Highly organised, detail-oriented, and able to manage competing priorities
- Comfortable working across matrixed technology organisations