Digital Business Analyst - Digital Transformation

Digital Business Analyst – Digital Transformation & Change Delivery

London (Hybrid)

Albany Beck is looking for a Digital Business Analyst to join an exciting transformation programme within a leading Wealth Manager. This role sits at the centre of a strategic digital transformation initiative focused on enhancing client experience, modernising customer journeys, and improving operational efficiency across digital platforms.

You will play a key role in delivering digital change initiatives that support both clients and internal business users, helping shape seamless experiences across web and mobile channels.

About the role

As a Digital Business Analyst, you’ll work closely with business stakeholders, product owners, technology teams, and UX designers to deliver customer-centric digital solutions. You’ll be responsible for understanding business needs, mapping current and future-state processes, and translating requirements into clear user stories and actionable delivery outcomes.

This is an excellent opportunity for someone with strong business analysis fundamentals who thrives in fast-paced transformation environments and enjoys bridging the gap between business and technology.

What you’ll do

• Collaborate with stakeholders across business, product, operations, and technology teams to gather, analyse, and document business requirements.
• Define and refine user stories, acceptance criteria, and business rules to support agile delivery teams.
• Analyse existing business processes and identify opportunities for optimisation, automation, and improved client experience.
• Create process maps, workflow diagrams, and future-state operating models to support digital transformation initiatives.
• Facilitate workshops, stakeholder interviews, and requirements sessions to drive alignment and consensus.
• Support the design and delivery of intuitive digital journeys across client-facing web and mobile platforms.
• Work closely with product and delivery teams to prioritise requirements and ensure solutions align with business objectives.
• Identify risks, dependencies, and gaps throughout the project lifecycle and support mitigation planning.
• Ensure traceability between business requirements, user stories, testing outcomes, and delivered functionality.
• Support business readiness, UAT coordination, and change adoption activities where required.

What you’ll bring

• Proven experience as a Business Analyst or Digital Business Analyst within digital transformation or change programmes.
• Strong experience writing user stories, defining acceptance criteria, and working within agile delivery environments.
• Excellent business process mapping and workflow analysis skills.
• Ability to translate complex business requirements into clear, structured documentation and delivery artefacts.
• Experience facilitating workshops and engaging with both technical and non-technical stakeholders.
• Strong understanding of digital customer journeys and user-centric design principles.
• Familiarity with tools such as JIRA, Confluence, Miro, Visio, or similar collaboration/documentation platforms.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience within Wealth Management or Financial Services environments is highly desirable.