Senior Project Manager

Project Manager – Service Transition & Digital Operations

Company: Albany Beck

Location: Edinburgh – Hybrid Working Model

Engagement Type: Permanent

Client Industry: Financial Services

About Albany Beck

Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional and personal development.

Role Overview

Albany Beck is seeking an experienced Project Manager to support the delivery of a strategic Digital Portal programme within a leading Financial Services organisation. The programme is entering a critical phase as new capabilities transition into production, and the successful candidate will be responsible for driving service transition, operational readiness, and production support across several key workstreams. Working alongside the Programme Manager, you will take ownership of smaller delivery streams focused on service transition, production support, release management, testing, and operational readiness. The role requires close collaboration with Technology, Support, Release Management, Environment Management, and Business teams to ensure robust support models are established before solutions are deployed into live service. This is an excellent opportunity for a delivery-focused Project Manager with experience implementing service transition within regulated Financial Services environments.

Key Responsibilities

• Lead the delivery of multiple workstreams supporting the Digital Portal programme.
• Manage project plans, milestones, dependencies, risks, and delivery activities.
• Coordinate delivery across technology, operations, testing, and support teams.
• Ensure workstreams are delivered in line with programme objectives and governance standards.
• Provide regular project reporting and updates to programme leadership.
• Lead service transition activities to ensure solutions are fully prepared for production support.
• Develop and maintain service transition documentation, operational support models, and production readiness plans.
• Define and embed support processes across Level 1, Level 2, and Level 3 support teams.
• Produce operational documentation, including runbooks, support procedures, and knowledge transfer materials.
• Ensure appropriate handover into Business-as-Usual support teams following implementation.
• Work closely with Release Management, Test, and Environment Management teams to coordinate deployments.
• Support release planning, implementation, and post-release activities.
• Ensure environments are appropriately managed to support successful delivery.
• Coordinate production readiness activities ahead of key releases.
• Monitor implementation progress and support issue resolution during release windows.
• Work collaboratively with Technology, Operations, Infrastructure, Support, and Business stakeholders.
• Maintain RAID logs and proactively manage risks, issues, assumptions, and dependencies.
• Support IT risk assessment and remediation activities across programme workstreams.
• Prepare governance materials, status reporting, and steering committee updates.
• Ensure delivery activities comply with Financial Services governance and control requirements.

Key Skills & Experience

• Proven experience delivering technology or digital transformation projects within Financial Services.
• Strong experience managing service transition and operational readiness activities.
• Experience implementing and supporting Level 1, Level 2, and Level 3 support models.
• Knowledge of IT Service Management (ITSM) principles and production support processes.
• Experience working with Release Management, Test Management, and Environment Management teams.
• Strong project governance, planning, and stakeholder management skills.
• Excellent organisational skills with the ability to manage multiple priorities within a fast-paced environment.

Desirable Experience

• Financial Services or Banking experience.
• Experience supporting digital platforms, customer portals, or enterprise applications.
• Exposure to ITIL Service Transition or IT Operations frameworks.
• Experience producing operational runbooks and support documentation.
• Understanding of IT risk management and technology controls.
• Experience working within Agile and hybrid delivery environments.
• Relevant project management certifications such as PRINCE2, AgilePM, or equivalent.

Personal Attributes

• Highly organised with excellent planning and prioritisation skills.
• Flexible and adaptable, with the ability to respond to changing priorities.
• Strong communicator who can engage technical and business stakeholders effectively.
• Delivery-focused with a proactive approach to problem-solving.
• Comfortable working across multiple teams in a fast-paced programme environment.
• Strong attention to detail and commitment to high-quality delivery.