National IT Technician - Stores

The role of the National IT Technician is to focus on IT operational stability and performance whilst adhering to IT industry best practices whilst providing the best possible customer service.   

As a Technician in NIT Stores, you will manage the day-to-day delivery of multiple IT services, and oversee the assigned incidents, requests, problems and deployments efficiently and accurately, and achieve compliance with all internal and external guidelines and regulations, particularly the Aldi IT governance whilst contributing to a cooperative working environment. The role is varied working in a dynamic team to deliver solutions to Store Operations, including working with Store software and hardware solutions. 

If you’re a hardworking individual that’s ready to kick-start your career with an award-winning employer, apply to join #TeamAldi today!

Your New Role

The duties of the National IT Technician are as follows:

• Assisting the operational business with program testing for new versions of existing programs
• Liaising with external service providers, internal and external auditors and external bodies
• Provide first level IT support to the operational business
• Maintaining an appropriate incident log to administer user requirements, open issues and escalate issues
• Understand appropriate escalation points within National IT, International IT or external contractors
• Escalates unresolved incidents within National IT, International IT or appropriate external contractors as necessary
• Monitoring the status of escalated issues and seeking status updates where necessary
• Keeping the incident creator informed of progress or possible reasons for delay while escalating known or reoccurring issues to management 
• Recommending workarounds or additional training to users to support efficiency 
• Contributing content to the knowledge base to assist with problem management of incidents
• Developing applications and reports including the creation of documentation as required
• Maintaining assets, warranty, repair, license and any other IT controls as required
• Ensures that all documentation is archived properly and arranges its disposal at the end of the archive period
• Monitors compliance of SLA’s and deadlines 

About You

• Experience within an IT role ideally within a Service Desk environment 
• Strong communication skills and the ability to explain technical issues in rudimentary terms
• Vast experience of IT troubleshooting 
• Working knowledge with IT hardware
• Ability to work independently and part of a team
• Ability to prioritise and execute tasks under pressure 
• Inquisitive and driven to perform to the best of their abilities
• Previous technical exposure to Electronic Retail Point of Sale systems would be advantageous 

Please note, due to the nature of the role, you may be required to complete out of hours and weekend working and will require a full UK driving licence. What You’ll get in Return

• Salary starting £31,335 rising to £35,020
• Monday to Friday, 8:00am to 4:30pm, with the opportunity of 2 days a week remote working (after passing 3-month probation)
• 18-month contract
• 4 weeks’ annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity, paternity and adoption pay after 1 year
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
• Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

*You’ll need to live within 90 minutes of your main working location

*Please be aware that this role does not fulfil the requirements for visa sponsorship

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

If you’re looking for a career that gives you more, apply today!