Warehouse Automation 1st Line Support Technician

National IT have an exciting opportunity for a talented IT Professional to join the NIT Onsite Support Team based at Bardon. The role will initially support the project team from a software and automation testing perspective then transitioning to onsite software and hardware support.

The preferred candidate will have experience of working within automated distribution centres and providing IT support to the DC end users from a software and hardware perspective. Knowledge and experience of working with IT teams to deliver successful software projects is required. Experience with integrating and/or operating Manhattan Warehouse Management Systems into Automated Warehouses and the Warehouse Control Systems is desirable.

You will ensure constructive working relationships are maintained with internal and external stakeholders of all levels. The role will involve working closely with the business, IIT and our 3rd party suppliers, ensuring projects, are delivered and transition to BAU in a controlled manner.

It is envisaged that the successful candidate will have strong previous experience in a similar role and have experience of working as part of an IT support function preferrable within an automated DC.

Candidates will be located in Bardon whilst the site is in the final stages of construction, however, flexibility to travel to Head Office (Atherstone) will be required.

If you’re a hardworking individual that’s ready to kick-start your career with an award-winning employer, apply to join #TeamAldi today!

Your New Role

• Develops and maintains positive working relationships with the internal project teams and external partners to ensure close collaboration and successful transition to live.
• Ensure the Warehouse Management System and Warehouse Control software uptime is maintained to the agreed service levels.
• Coordinate software incidents across various DC applications and stakeholders, ensuring that acceptable solutions are found in a timely manner.
• Manages Aldi’s partners within contract guidelines, ensuring performance and SLA's are monitored and recorded to aid in continuous improvement.
• Ensure change control procedures are adhered too for site applications.
• Testing & Deployment support for site applications
• Works closely with stakeholders across the project and wider business to ensure consistency, alignment and efficiency where departments overlap, acting as an interpreter between business stakeholders and the technical teams.
• Use your business knowledge and logical thinking to add a practical element to deployment and downtime planning.
• Identifies, investigates and proposes best practices to deliver a ‘best in class’ service to business end users

About You

• Used to working in a fast-paced automated environment
• Experience of stakeholder management at all levels
• Experienced in raising tickets to third party vendors
• Able to prioritise tickets based on business need/impact
• Working as part of an IT support function
• Incident coordination
• End User device support
• Strong Communicator
• SLA knowledge
• Supply Chain / Warehouse Automation experience working with automation vendors (Desirable)
• Working as part of an IT support function within an automated warehouse (Desirable)
• Warehouse Automation software testing (Desirable)

What You’ll get in Return

• Salary starting £31,335 rising to £35,020
• Shift working: 4 days on 4 days off (12 hour shifts - night shifts will be required)
• 5 weeks’ annual leave plus Bank Holidays
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity, paternity and adoption pay after 1 year
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
• Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

*You’ll need to live within 90 minutes of your main working location

*Please be aware that this role does not fulfil the requirements for visa sponsorship

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

If you’re looking for a career that gives you more, apply today!