2nd Line Support Engineer

2nd Line Support Engineer - £32,000-£38,000

An established Managed Service Provider in Surrey is looking for a 2nd Line Support Engineer to join their growing technical team.

You'll be working across a range of client environments, resolving escalated issues and supporting ongoing infrastructure improvements.

Responsibilities:

• Handling 2nd line tickets and escalations from 1st line
• Troubleshooting desktop, server, and network issues
• Supporting Microsoft 365, Azure, and on-prem environments
• Managing user accounts, permissions, and group policies
• Assisting with project work and system upgrades

Tech stack:

• Microsoft 365 / Exchange Online
• Azure (basic administration)
• Active Directory / Group Policy
• Windows Server
• Networking fundamentals

What we're looking for:

• 2-4 years' experience in IT support (ideally MSP)
• Strong troubleshooting skills
• Exposure to cloud technologies (Azure desirable)
• Ability to work in a fast-paced, client-facing environment

Package:

• £32,000-£38,000
• Hybrid working
• Paid certifications (Microsoft / Azure)
• Pension contribution
• Progression to 3rd line/infrastructure roles

If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch.

INDAV