Digital Lead Engineer

*About Alertacall*

Alertacall is a successful, growing business dedicated to helping tens of thousands of older and higher needs people feel safe, connected, and informed. We work with the social housing and retirement sectors, delivering innovative services that make a real difference every day.

We’re expanding rapidly, especially our Beyond Warden Call (BWC) service, and we’re looking for a talented Lead Engineer to join our team and play a pivotal role in shaping the future of digital telecare.

Are you currently working within the Telecare Alarm industry / Access Control & Control systems installation, Fire & Security / Electrical sector and looking for a new challenge? We have exactly the role for you.

*The Role*

As our Lead Engineer, you’ll be at the forefront of building and deploying advanced digital door entry and dispersed alarm systems. This is a hands-on, technically orientated position where you’ll work across both hardware and software environments, ensuring our systems are built, configured and tested to the highest standards before deployment. You’ll act as the go-to technical expert, driving process improvements and mentoring colleagues.

*What You’ll Own*

* System Build & Configuration
* Process Ownership & Enhancement
* Technical Support & Field Operations
* Technical Expertise & Mentorship

*What We’re Looking For*

* Proven engineering experience across hardware, software, and SaaS/web-based platforms.
* Strong skills in assembling, configuring, and troubleshooting electronic systems.
* Excellent problem-solving abilities and a structured approach to challenges.
* Strong communication skills—able to explain technical concepts clearly to non-technical team members.
* Familiarity with digital door entry systems (highly desirable).
* Experience in the telecare sector (a significant advantage).
* Solid understanding of Wi-Fi, GSM networks, and IoT technologies.
* Ability to work independently and handle multiple priorities.
* Full UK driving licence and willingness to travel, UK-wide

*Why Join us*

At Alertacall, you’ll join a forward-thinking company making a real difference in people’s lives. You’ll help shape innovative products, grow your expertise, and thrive in a fast-growing industry. Our team is caring, reliable, knowledgeable, progressive, and passionate, and we live those values in everything we do.

Job Type: Full-time

Pay: Up to £45,000.00 per year

Work Location: Hybrid remote in Kendal LA9 6EL