Manager/Senior Manager - ServiceNow Consulting
Job Title: Management Consultant – ServiceNow Transformation
We are seeking an experienced Management Consultant to support large-scale ServiceNow transformation programmes for enterprise clients. You will act as a trusted advisor, helping organisations design, implement, and optimise ServiceNow solutions to drive operational efficiency, digital workflow automation, and improved service delivery.
Key Responsibilitie
- sLead end-to-end ServiceNow transformation engagements, from discovery through to implementation and optimisatio
- nWork with senior stakeholders to define target operating models and digital transformation roadmap
- sTranslate business requirements into scalable ServiceNow solutions across ITSM, ITOM, HRSD, and CS
- MSupport process redesign and service optimisation aligned to industry best practice
- sCollaborate with technical teams, architects, and developers to ensure successful platform deliver
- yManage project risks, dependencies, and change impacts across complex environment
- sProvide thought leadership on ServiceNow capabilities and emerging platform feature
s
Key Skills & Experien
- ceStrong consulting background with experience in digital or IT transformation programm
- esDeep understanding of ServiceNow platform capabilities and modul
- esExperience defining and delivering target operating models and process redesi
- gnExcellent stakeholder management and communication skills at C-lev
- elProven ability to lead cross-functional teams in complex, global environmen
- tsServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist) desirab