2nd Line Support Engineer

The Job:

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team.
Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent customer service to their customers.You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows.
Responsibilities will include:
Provide one touch close troubleshooting on initial ticket logging
Call handling and troubleshooting via telephone and remote support software
Logging of changes and troubleshooting steps taken using CRM system
Accurate time logging and updating tickets
Adhering to standard operating processes
Updating documentation in line with best practice and SOPs
Providing a high level of customer service to all clients
Liaising with 3rd party software vendors
Determine root causes and implement short/ long term fixes where appropriate
Work toward achieving team and company KPIs
The Person:
For this role, our client is seeking someone with experience of working for a MSP with 2 years IT experience and great people skills.Other skills and experience they are seeking include:
Windows Desktop and Server operating systems experience
Microsoft 365 administration experience
Office Desktop software experience
Anti-Virus troubleshooting experience
Desktop, Laptop & Printer troubleshooting experience
Broadband line diagnosis operational understanding
Networking and Wi-Fi Operational understanding
Mac/Linux operational understanding
Operational knowledge of Active Directory
A problem solver
It would be lovely if you have gained qualifications such as CompTIA-A+, Microsoft Certifications, BTEC Lvl. 4 in Computing or similar field
The Salary:
£26-32,000 depending on experience
The Hours:
Monday Friday 9am 5.30pm
The Location:
Bristol Hybrid working (3 days in the office)
The Benefits:
Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension

TPBN1_UKTJ