Senior IT Systems Engineer & Escalation

The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer.

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

This role is to support their clients managed IT Support client base and develop and drive forward new requirements.

Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer.

You will be reporting into the Service Desk Engineer.

Responsibilities will include: Acting as a technical escalation point to the IT service desk Assist with pre-sales technical support Providing technical support by way of support tickets and emails Answering the phone when needed Completing business as usual activities such as vulnerability management, patching, backend systems troubleshooting Acting as primary technical lead Training other members of the desk, or assisting non technical staff with support issues Answering to the service desk manager A broad skill set is required for this role as you are the escalation point for the service desk.

It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems.

The Person: For this role, our client is seeking someone with the following skills and experience.

Previous experience held in an MSP environment is ideal but essential Experience in Azure and Microsoft 365 Strong technical experience of Microsoft Server operating systems, Microsoft core applications, such as Exchange, Domain Services Strong skills supporting Microsoft AD, DNS and Remote Desktop Services Experience supporting network related technologies and equipment Strong skills diagnosing & resolving client application, connectivity, and hardware-based incidents Understanding of virtualisation technologies and concepts Understanding xkybehq of backup and DR technologies Excellent people skills Have own transport and driving license (though role is predominantly office based) Will be expected to complete Microsoft training, most likely one or all of the following: AZ-104 AZ-304 AZ-700 AZ800 & 801 The Salary: £31-37,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday Bank Holidays which increase with experience, Car Parking, Pension