SC Cleared Senior Service Owner

On behalf of the DSTL, we are looking for a Senior Service Owner (Inside IR35) for a 12 month contract based hybrid 1-2 days per week in Salisbury.

DSTL is the Ministry of Defence (MOD)'s science and technology organisation, providing unique expertise, crucial insights and delivering battle-winning solutions for the benefit of the nation and allies. DSTL is one of the principal government organisations dedicated to science and technology in the defence and security field. DSTL supplies specialist and sensitive services to MOD and wider government, working collaboratively with external partners in industry and academia and worldwide, providing expert research, specialist advice and invaluable operational support.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

As a Senior Service Owner, your main responsibilities will be:
. Establish and implement a fully functioning multi-service strategy, containing a suite of digital services that deliver against the future and current business needs.
. Work with teams (technical experts and programme, portfolio and project managers) to ensure services are developed, implemented and continually improved in line with business needs.
. Be responsible for the end-to-end management and governance of these services.
. Be responsible for the successful operation and continuous improvement of the services to the required standards and changing needs of the business.
. Act as the escalation point of contact for your IT Digital services.
. Continually monitor, evaluate and report on quality-of-service levels to inform continual improvement plans.
. Create and maintain a supportive stakeholder network using effective communication and influencing them to buy into the strategy.
. Work in an agile manor to manage service change priorities within the service portfolio based on changing requirements.

Essential:
. Significant experience of developing IT digital service strategies that identify (and meet) current and future business needs.
. A strategic mindset who can work with stakeholders and teams to understand business requirements and then deliver into operational reality.
. Demonstrable experience of leading IT services through the entirety of their life cycle, from inception through to adoption, continual improvement and decommissioning.
. Clear experience of leading and managing multiple IT Digital services meeting quality, contractual, KPI and Service Level Agreement-based standards.
. Experience of delivering IT digital services via varying resource models eg internal, contracted workers and third-party contracts.
. Experience of negotiating Service Level Agreements, ensuring effective performance of teams and third parties.
. Strong leadership experience with effective interpersonal and communication skills
. Experience and ability to handle conflicting priorities whilst adapting to changing requirements and delivering successfully.
. Ability to work across digital teams, developing roadmaps and translating into initiatives that deliver business value and impact.

Please be aware that this role can only be worked within the UK and not Overseas.

Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.

Disability Confident

As a member of the Disability Confident Scheme, DSTL guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DSTL guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.