IT Support Engineer

IT Support Engineer

Location: London (Hybrid/On-site)

Salary: up to £50,000

An exciting opportunity has arisen for a Senior Solutions Engineer to join a fast-growing managed IT services provider delivering exceptional support to users across the UK and internationally. This is a client-facing, technically hands-on role offering the chance to work on diverse projects and complex systems within a high-performing team.

Key Responsibilities:

• Provide top-tier customer service to clients, acting as an escalation point for service desk engineers.
• Lead and contribute to infrastructure projects, from planning to implementation.
• Build, configure, and install servers and IT systems.
• Troubleshoot issues remotely and on-site.
• Mentor junior technical team members.
• Maintain accurate documentation and time tracking.

Technical Requirements:

• Expertise with Windows Server (all roles/features) and Hyper-V virtualization.
• Proficient with networking protocols (TCP/IP, DNS, DHCP) and hardware (switches, routers, firewalls).
• Experience with Microsoft Azure (Virtual Servers, AAD, Storage).
• Skilled with Veeam Backup & Replication.

What You’ll Bring:

• Minimum 3+ years in a similar role.
• Excellent troubleshooting and communication skills.
• Strong organisational and prioritisation abilities.
• Passion for continuous learning and professional development.

Benefits:

• 22 days' holiday (increasing with tenure)
• Monthly team events and social activities
• Ongoing training and certification support
• Clear development path in a collaborative, ambitious environment

If the above piques your interest please apply now!