Information Technology Support Engineer

2nd Line Support Engineer

Location: Oxford

Salary: Up To 50,000

Are you a skilled IT professional with a passion for infrastructure and client success? We're looking for a 2nd Line Support Engineer with 5+ years of experience in IT infrastructure and support ideally in a Managed Service Provider (MSP) environment.

In this role, youll be providing advanced 2nd-Line Support , dealing with client projects, and acting as an escalation point for the support team. If you're confident working with servers, networks, cloud platforms, and backup solutions wed love to hear from you.

What Youll Do:

• Provide advanced IT support across hardware, software, and network environments, both remotely and on-site.
• Administer and maintain server and directory services, ensuring secure and efficient system operations.
• Manage virtualization and backup solutions to support business continuity and disaster recovery.
• Monitor and troubleshoot network infrastructure, maintaining reliable connectivity and performance.
• Support and manage cloud-based platforms and productivity tools to enhance user collaboration.
• Utilize a range of endpoint management and deployment tools to streamline IT operations.
• Mentor and support junior team members, contributing to knowledge sharing and continuous improvement.
• Collaborate on infrastructure upgrades and improvement projects to enhance system reliability and efficiency.

What Youll Bring:

5+ years in IT infrastructure or support (MSP background preferred)

Strong knowledge of Windows Server environments and virtualization

Experience with networking, backups, cloud platforms, and endpoint security

Excellent troubleshooting and communication skills

A proactive mindset and the ability to manage your own workload

Interested or know someone perfect for the role?

Apply now or tag a great fit! Alternatively, send your CV to clayton.hodge@allegiancetechnology.co.uk