Application Support Analyst - CAFM (MRI Concept/Evolution)

Title: Application Support Analyst - CAFM (MRI Concept/Evolution)

Duration: Sept 2026 – Feb 2026 Rolling Contract (Potential Extension)

Location: Birmingham Offsite location, Birmingham, United Kingdom, BB12 3BB (Hybrid Working)

Key Responsibilities

• Provide day-to-day support for MRI Concept/Evolution CAFM applications.
• Manage and resolve incidents, service requests, and system issues through to completion.
• Investigate and troubleshoot application, configuration, and data-related issues.
• Maintain CAFM configuration including PPM schedules, maintenance frequencies, asset records, work orders, and user accounts.
• Support operational users, contract teams, and engineers with system-related queries.
• Run standard and ad-hoc reports to support operational and compliance requirements.
• Perform data validation, data cleansing, and reconciliation activities.
• Support testing, system upgrades, releases, enhancements, and configuration changes.
• Assist with integrations between MRI Concept/Evolution and connected business systems.
• Support contract mobilisations, data migration activities, and User Acceptance Testing (UAT).
• Create and maintain system documentation, knowledge articles, and user guides.
• Work closely with stakeholders, technical teams, and software vendors to ensure service continuity.

Desired or Preferred Experience and Technical Skills

• Hands-on experience with MRI Concept and/or MRI Evolution CAFM platforms.
• Experience supporting CAFM systems within a Facilities Management environment.
• Strong understanding of PPM scheduling, asset management, reactive maintenance, and work order management.
• Experience investigating and resolving application support incidents.
• Knowledge of compliance reporting and engineer workflow processes.
• Experience with ServiceNow or similar ITSM tools.
• Good reporting, data analysis, and data quality management skills.
• Knowledge of SQL querying and/or Power BI reporting tools.
• Experience with CAFM integrations and connected systems.
• Experience with data migration and data cleansing projects.
• Understanding of SFG20 standards and FM compliance frameworks.
• Strong communication and stakeholder management skills.

Key Skills

• MRI Concept
• MRI Evolution
• CAFM Support
• Facilities Management (FM)
• PPM Scheduling
• Asset Management
• Reactive Maintenance
• Work Order Management
• ServiceNow
• SQL
• Power BI
• Data Analysis & Reporting