Application Support Analyst - CAFM (MRI Concept/Evolution)

Job Description

Title: Application Support Analyst - CAFM (MRI Concept/Evolution)

\n

Duration: Sept 2026 – Feb 2026 Rolling Contract (Potential Extension)

\n

Location: Birmingham Offsite location, Birmingham, United Kingdom, BB12 3BB (Hybrid Working)

\n

\n

Key Responsibilities

\n

\n
• Provide day-to-day support for MRI Concept/Evolution CAFM applications.

\n

• Manage and resolve incidents, service requests, and system issues through to completion.

\n

• Investigate and troubleshoot application, configuration, and data-related issues.

\n

• Maintain CAFM configuration including PPM schedules, maintenance frequencies, asset records, work orders, and user accounts.

\n

• Support operational users, contract teams, and engineers with system-related queries.

\n

• Run standard and ad-hoc reports to support operational and compliance requirements.

\n

• Perform data validation, data cleansing, and reconciliation activities.

\n

• Support testing, system upgrades, releases, enhancements, and configuration changes.

\n

• Assist with integrations between MRI Concept/Evolution and connected business systems.

\n

• Support contract mobilisations, data migration activities, and User Acceptance Testing (UAT).

\n

• Create and maintain system documentation, knowledge articles, and user guides.

\n

• Work closely with stakeholders, technical teams, and software vendors to ensure service continuity.

\n\n

\n

Desired or Preferred Experience and Technical Skills

\n

\n
• Hands-on experience with MRI Concept and/or MRI Evolution CAFM platforms.

\n

• Experience supporting CAFM systems within a Facilities Management environment.

\n

• Strong understanding of PPM scheduling, asset management, reactive maintenance, and work order management.

\n

• Experience investigating and resolving application support incidents.

\n

• Knowledge of compliance reporting and engineer workflow processes.

\n

• Experience with ServiceNow or similar ITSM tools.

\n

• Good reporting, data analysis, and data quality management skills.

\n

• Knowledge of SQL querying and/or Power BI reporting tools.

\n

• Experience with CAFM integrations and connected systems.

\n

• Experience with data migration and data cleansing projects.

\n

• Understanding of SFG20 standards and FM compliance frameworks.

\n

• Strong communication and stakeholder management skills.

\n\n

\n

Key Skills

\n

\n
• MRI Concept

\n

• MRI Evolution

\n

• CAFM Support

\n

• Facilities Management (FM)

\n

• PPM Scheduling

\n

• Asset Management

\n

• Reactive Maintenance

\n

• Work Order Management

\n

• ServiceNow

\n

• SQL

\n

• Power BI

\n

• Data Analysis & Reporting

\n\n