Information Technology Support Engineer

A leading SaaS organisation is seeking a proactive and engaging IT Support Engineer to join their onsite team.

Key Responsibilities:

• Provide AV support for meeting rooms, video conferencing, and onsite events.
• Deliver high-quality, in-person desktop support to end users.
• Deploy, configure, and support Mac hardware, including break/fix activities.
• Troubleshoot hardware, software, and connectivity issues efficiently.
• Log, track, and manage incidents through a ticketing system.
• Escalate complex issues where appropriate and ensure timely resolution.
• Support users across a modern SaaS-based technology environment.

Technical Environment:

• Google Workspace
• Okta
• Jamf
• Slack
• macOS devices

Required Skills & Experience:

• Around 2+ years’ experience in an IT Support or Desktop Support role.
• Background supporting users within a SaaS or technology-led environment.
• Strong hands-on experience with Mac hardware deployment and troubleshooting.
• Confident providing AV and meeting room support.
• Experience working with ticketing systems and structured troubleshooting.
• Proactive, engaging, and approachable with strong interpersonal skills.
• Demonstrates a strong culture fit with a collaborative, service-driven mindset.
• Comfortable working onsite full-time in a busy office environment.

*On site 5 days per week in London Office*